*Ka’anapali Luxury Estate

Cancellation Policy

HILuxuryRentals requires e-mail notification for all cancellations.

For all reservations, monies are non-refundable within 60-120 days of check-in.

CANCELLATION PERIODS:

Pacific View Estate, Garuda, and Hawaiiana Hale cancellations 60+ days prior to arrival are refundable with a 10% refund fee.

Kaanapali Beachfront Estate, cancellations 120+ days prior to arrival are refundable with a 10% refund fee.

Please e-mail jodie@hiluxuryrentals.com within the cancellation period and we will be happy to process your cancellation and refund less a 10% cancellation fee.

Please be further advised that the Property Manager is not responsible for construction or neighbor noise, as these are risks that are inherent when renting a vacation rental. We are unable to control these factors, and this agreement shall remain in full force and effect regardless of these issues. There shall be no cancellation for construction noise or for neighbor issues of any kind.

To protect against cancellations caused by certain unforeseen events, such as illness, we recommend that customers purchase travel insurance. https://www.csatravelprotection.com/

COVID CANCELLATION POLICY:
In the unlikely event that Maui mandates any revised terms prior to your arrival ie: shutdown or quarantine required for all travelers, you are eligible for a one-time cancelation, or a 100% credit towards a future stay, providing new travel dates are within one year of your contracted dates within this Rental Agreement.

If the Customer complains about the condition of the rental, the amount of Security Deposit being withheld, and or the service they received from the Property Manager and or Property Manager’s employees or contractors, the Property Manager and Customer will do their best to work to reach a mutually acceptable resolution.

Acceptance of any change to a booking after a confirmation has been issued is subject to approval and acceptance by the Property Manager of the rental.